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Delivery & Returns

UK DELIVERY

We aim to keep our delivery costs as low as possible whilst still offering a very speedy and reliable Standard Delivery Service. We also offer various delivery options to meet the need for more urgent and time specific delivery.

 

CountryCostExpected Delivery Timescale
Standard UK£2.95 (FREE over £30)2-3 working days
Next Day UK£5.95Next Working Day
European£10.955-7 working days
Rest of the World£24.957-10 working days

 

STANDARD UK DELIVERY SERVICE
Our warehouse team are very efficient and we aim to dispatch from our warehouse the same or very next working day. Therefore, our Standard UK service offers a timely FREE option. However, a specific delivery date is not guaranteed and parcels may take longer to arrive during busy times.
NEXT DAY UK DELIVERY SERVICE**
Our Premium UK delivery service is very fast but does not have a guaranteed dispatch or delivery date. We do aim to dispatch orders the same or next working day, and Royal Mail 24 hour Tracked, or Parcelforce 24 hour for larger parcels, services are used. A cost effective alternative to Express Delivery for a speedy service, but where a Next Day delivery is not critical.
EUROPEAN DELIVERY SERVICE
Orders received before 12 Midday, Monday to Friday, will be dispatched the same working day for delivery the next working day. Orders received before Midday on a Friday will be delivered the following Monday (excluding bank Holidays); orders received after Midday on Friday and over the weekend would be dispatched on the following Monday for delivery on Tuesday.

 

REST OF THE WORLD DELIVERY SERVICE

Our nationwide delivery service is available for our oversees customers using Parcelforce - delivery is estimated between 7-10 working days depending on your location

* We aim to achieve our Next Day Services to most areas of the UK. However, this cannot be guaranteed to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands, which may take slightly longer. Your order will be prioritised and dispatched on our Express Delivery Services, and therefore you will receive your item much faster than with our standard service. However, delivery cannot be guaranteed to be the next working day.

** If Next Day Delivery is booked after Midday on a Friday, over a weekend or bank holiday, or during any announced Christmas closing dates, parcels will be dispatched on the next working day.

Returns

Please return any unwanted in the original condition to:

Spotty Otter

10 St John Street

Ashbourne

Derbyshire

DE6 1GH 

Please include a note stating your original order number and the reason for the return.

Thank you.

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