FAQ & General Information
We've tried our best to cover most things here, but if your query is not covered please contact us at spottycrew@spottyotter.co.uk and we'll do our best to help. Please select one of the categories below:Contact Details
Ordering
- How can I order?
- Will you be getting any more stock if you’ve sold out?
- Is it in stock if it’s showing on your website?
- Oops, I forgot something … Can I add it to my order?
Spotty Otter Vouchers
Delivery
- How long will it take?
- What are the delivery charges?
- Why can’t I have free postage and free returns?
- Can I get my order delivered to my work or to someone else?
Returning Goods and Refunds
- Can I return something just because I don’t like it or it’s the wrong size?
- How do I return stuff?
- My stuff has arrived faulty or damaged – what do I do?
- Oops …. You’ve sent me the wrong stuff – what do I do now?
- How long does it take to process my return?
- How long does it take to refund for the stuff I returned?
Keeping Your Stuff Looking Good
Complaints
Legal Stuff - Terms & Conditions and Privacy & Security
We’ve tried to cover most of the common questions here for your quick reference, but please also take a look at our Terms & Conditions and our Privacy & Security Policies for full and detailed information.
