Tel: 01226 379777
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Your Returns FAQs

I’m Buying Spotty Otter as a Christmas Present…

We know it can be difficult sometimes with surprises. Wrong colour, wrong size, arghhh!!! So for goods purchased over the Christmas period we offer an extended returns period whereby any goods purchased from 10th November to 23rd December can be returned up until 14th January.

Can I return something just because I don't like it or it's the wrong size?

We hope this won’t happen, but yes you can! You have 21 days to decide if you would like to keep your order (but please don’t use it, and also ensure that it is returned in resalable condition, in all its original packaging, and with all tags attached). We are always happy to help with any sizing queries by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Also take a look at our sizing information to help you decide on the correct size.

How do I return stuff?

We hope you'll love your Spotty Otter gear, but returning it for an exchange or refund of the product cost couldn't be simpler. You don't need to let us know so long as your gear is unused and in re-saleable condition, with all its original packaging and tags attached, and you get it back to us within 28 days.

Please fill in the returns form and retain your invoice, selecting your reason for return. Don't forget to let us know if you would like an exchange or a refund.

Collect+

You can now use CollectPlus to return your items to us, for £4.49.

CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,800 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.

Simply visit http://www.collectplus.co.uk/spottyotter to find your local CollectPlus store and to purchase your returns label for £4.49.

Enter your order number and your email address, then simply buy, print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new.

Please note, you must purchase and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

You can return parcels with cabin baggage dimensions 60 x 50 x 50cm and up to 10 kg using CollectPlus.

You can find your nearest CollectPlus store at https://www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode o 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed at http://www.collectplus.co.uk/smsterms.

We can't refund your return delivery costs, but we won't charge you any more postage to re-send your alternative if you live on the UK mainland (Please contact us for overseas or UK Highland and Island addresses as additional charges may apply).

More convenient another way?

Please use the pre-printed returns label from your delivery note. A Recorded Delivery service is recommended to provide you with proof of delivery.

We can't refund your return delivery costs, but we won't charge you any more postage to re-send your alternative if you live on the UK mainland (Please contact us for overseas or UK Highland and Island addresses as additional charges may apply).

My stuff has arrived faulty or damaged – what do I do?

Please contact our Spotty Crew on This email address is being protected from spambots. You need JavaScript enabled to view it. who can advise on the return and replacement of your gear. Please return your item in its original packaging and include your returns slip. We'll examine the item to verify the fault, and then issue a replacement.

Oops …. You've sent me the wrong stuff – what do I do now?

It doesn’t happen often, but sometimes we get it wrong and send the wrong stuff. We're really sorry if we do. Please let us know on This email address is being protected from spambots. You need JavaScript enabled to view it. so we can put it right for you.

How long does it take to process my return?

Turning around a replacement is normally very fast, and usually done within 2 days of us receiving your returned goods. Items returned for refund require additional processing of paperwork and also authorization of refund via our secure on-line service provider, and can therefore take a little longer.

We do all we can to process returns as quickly as we possibly can, but to allow for busy periods please allow up to 14 days from us receiving the item back for your return to be fully processed. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. if you have not received your replacement item or a refund within this timescale, so that we can investigate.

How long does it take to refund for the stuff I returned?

We'll refund you as soon as we possibly can and definitely within 14 days of receiving your item back with us. If this has not happened please contact our Spotty Crew so that we can investigate what's gone wrong at This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Us

Tel: 01226 379777
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Spotty Otter Ltd

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